Customer Success & Account Manager

Who We Are:At Geonexus, we help asset-intensive sectors such as Utilities, Transportation, and Government save time and money with our ready-to-use, low-code/no-code integration tools. Our solutions seamlessly connect Geographic Information System (GIS) data and applications with leading enterprise business systems.  Our fully configurable Geonexus Integration Platform (GIP) speeds and simplifies integration by eliminating custom development, while ensuring data reliability and integrity. We help organizations make the most of their geospatial and enterprise data, manage and scale integrations with ease, enhance operational efficiency and resilience, and feel confident they have full transparency into the consistent data view they need to make effective business decisions.
Your Role:Geonexus is looking for a proactive, relationship-driven professional to join our team as a Customer Success & Account Manager. In this hybrid role, you will manage key customer relationships across the utility, government, and transportation sectors, ensuring successful adoption of our integration platform and driving long-term value.
You’ll serve as the primary point of contact for a portfolio of named accounts, guiding customers through onboarding, product adoption, renewal, and expansion. This role combines the strategic support of a Customer Success Manager with the revenue ownership of an Account Manager. You will help customers achieve their goals while identifying opportunities to grow the partnership.
As a trusted advisor, you’ll collaborate with internal teams across Support, Service Delivery, Product Management, and Engineering to advocate for customer needs and ensure solutions are delivered effectively. Your success will be measured by customer satisfaction, retention, and account growth.
If you're a customer-centric, technically curious, and results-oriented professional who thrives in a collaborative environment, this is the role for you.
Your Day-to-Day Responsibilities:

• Manage a portfolio of named customer accounts from onboarding through renewal and expansion.
• Build trusted, long-term relationships with stakeholders in utilities, public sector, and transportation.
• Ensure successful onboarding, product adoption, and ongoing customer satisfaction.
• Act as a liaison between customers and internal teams to align on goals and resolve issues.
• Lead quarterly business reviews (QBRs) and monitor account health and engagement.
• Own renewals and drive account growth by identifying and closing upsell opportunities.
• Deliver product education, facilitate user groups, and present new features to drive value.

About You:

• 3+ years in customer success, account management, or a similar client-facing role.
• Strong relationship-building skills with both technical users and business stakeholders.
• Excellent verbal and written communication; able to adapt messaging for different audiences.
• Highly organized and capable of managing multiple accounts and priorities simultaneously.
• Technically curious, with the ability to grasp and explain concepts like system integration, GIS, and asset management.
• Experience using tools such as Microsoft 365, CRM (e.g. Zoho CRM).

Ideally, You’ll Have:

• Experience working with public sector agencies, utilities, or transportation organizations.
• Familiarity with enterprise systems such as GIS, asset management, work management, or customer information systems.
• Proven ability to collaborate with technical teams on software implementations or integration projects.
• Track record of expanding customer relationships, managing renewals, and securing upsell opportunities.

Compensation & Benefits

• Base Salary: $70K-$95K per year depending on experience and qualifications.
• On-Target Earnings (OTE): $90K-$115K per year including performance-based bonuses tied to renewals and upsells.
• Comprehensive health, dental, and vision insurance.
• 401(k) with 3% company safe harbor contribution.
• Uncapped Paid Time Off (PTO).
• Remote-friendly, flexible work environment.
• Ongoing professional development opportunities.

Why Join Geonexus:

• Company Culture: Geonexus prioritizes a positive and inclusive company culture, making it a great place to work and thrive both professionally and personally.
• Impactful Contributions: Join us to make a real impact! Geonexus provides an opportunity for you to directly influence and contribute to our company mission.
• Thriving in Growth: Be a part of our high-growth company, where your efforts are integral to the creation of meaningful software solutions used by some of the nation's largest asset-intensive organizations.
• Work and Fun Balance: At Geonexus, we believe in working hard and playing hard. We organize quarterly company outings, ranging from team dinners to exciting activities like Fowling, ensuring a balanced work-life experience.

Geonexus is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.